Senior Customer Success Manager
We believe transformation doesn’t happen in a vacuum. It happens through partnership, insight, and the ability to turn complexity into confidence.
At Orbus Software, we help some of the world’s most sophisticated organizations understand their business inside and out. Our platform, OrbusInfinity, connects strategy to execution, IT to the business, and transformation goals to measurable results.
With customers spanning industries and continents, we work side by side with global enterprises, public institutions, and fast-moving innovators. Whether it is guiding a Fortune 500 through a complex merger, helping a bank streamline its architecture, or equipping a healthcare provider to move faster, we are there to ensure our customers succeed.
Customer Success at Orbus is central to how we deliver value. We partner closely with teams across Sales, Technical Support, Professional Services, and Product Management to help our customers realize meaningful outcomes with our platform. From onboarding through renewal, we focus on building trusted relationships and driving measurable impact at every stage of the customer journey.
The Opportunity
As a Senior Customer Success Manager, you will guide a portfolio of flagship customers, including Fortune 500 companies and major public sector organizations. Your mission is to help them succeed by driving adoption and value through OrbusInfinity.
This is a strategic, hands-on role. You will build trusted relationships with senior stakeholders, serve as a key advisor on how to apply our platform to enterprise architecture and digital transformation goals, and coordinate with cross-functional teams to deliver an excellent customer experience.
You will operate autonomously across your accounts, while collaborating closely with our global Customer Success team and colleagues in Sales, Support, Services, and Product.
This role is based in the United States, with a preference for candidates located in New York City. If based in NYC, we collaborate in the office two or three times per week.
What You Will Do
Customer Relationship Management
Own the customer journey across onboarding, adoption, renewal, and expansion
Lead regular check-ins and success planning meetings to stay aligned on value delivery and evolving goals
Develop trusted relationships with senior stakeholders and position yourself as a strategic advisor
Product Enablement and Training
Deliver product overviews and feature demonstrations tailored to customer use cases
Identify training gaps and provide enablement to promote deeper adoption
Cross-Functional Collaboration
Partner with Sales to support account expansion opportunities
Work with Support, Services, and Product to resolve issues and advocate for customer needs
Participate in internal feedback loops to improve processes and customer outcomes
Customer Advocacy and Marketing Alignment
Help surface customer success stories for case studies, webinars, and user groups
Support renewals through continued demonstration of value and platform fit
Operations and Reporting
Maintain accurate account data in Salesforce and Gainsight
Contribute to customer feedback processes and adoption tracking using defined success metrics
What You Will Bring
Why Orbus
Headquartered in London, Orbus Software serves clients across finance, healthcare, government, and technology, with a strong and growing presence in North America, Europe, and Asia.
In 2024, we were named a Leader in the Gartner® Magic Quadrant™ for Enterprise Architecture Tools.
If you are curious, motivated, and ready to grow with a team that values clarity, collaboration, and purpose, we would love to meet you.
Living our Values at Orbus
Trust: We build trust across our people, customers and partners through honesty, transparency and communication.
Empowerment: We empower our customers and our people with growth, development and experience
Clarity: We provide clarity and sense of purpose, focused on helping everyone achieve success and forging a clear vision of the future
Harmony: We work as one team, collaborating closely so we can sustainably change and grow
Find your place at Orbus. We’re building a team where people show up as themselves, feel respected, and do great work together.
- Department
- Customer Success
- Role
- Senior Customer Success Manager
- Locations
- New York
- Remote status
- Hybrid
- Yearly salary
- $100,000 - $115,000
- Employment type
- Full-time
About Orbus Software
Orbus Software is a leading provider of cloud solutions for enterprise transformation, with regional offices in Australia, Poland, the US, and the UK.
Our enterprise platform provides a comprehensive view of applications, systems, and data, allowing organizations to make informed decisions, optimize costs, minimize risks, and maintain operational resilience in the face of constant disruption.
Founded in 2004, we have 20 years of experience in supporting customers to transform smarter. These customers are predominantly global blue-chip enterprises and government organizations, including AstraZeneca, CIMB Bank, Investec, Three, and Saab.