We believe transformation doesn’t happen in a vacuum. It happens through partnership, insight, and the ability to turn complexity into confidence.

At Orbus Software, we help some of the world’s most sophisticated organizations understand their business inside and out. Our platform, OrbusInfinity, connects strategy to execution, IT to the business, and transformation goals to measurable results.

With customers spanning industries and continents, we work side by side with global enterprises, public institutions, and fast-moving innovators. Whether it is guiding a Fortune 500 through a complex merger, helping a bank streamline its architecture, or equipping a healthcare provider to move faster, we are there to ensure our customers succeed.

Application Support at Orbus plays a critical role in how customers experience our platform every day. We support OrbusInfinity, our flagship SaaS platform built on Microsoft Azure and Microsoft 365, ensuring issues are resolved efficiently and users feel informed, supported, and confident. Working closely with Product, Engineering, Customer Success, and Account Management, the team helps maintain platform reliability while continuously improving how we support customers at scale.

The Opportunity

As an Application Support Specialist at Orbus, you will be responsible for providing high-quality support to both customers and internal stakeholders using our OrbusInfinity platform. You will troubleshoot technical issues, manage support tickets end to end, and ensure customers receive timely, clear, and effective resolution.

This is a hands-on role that combines technical problem-solving with strong customer communication. You will collaborate across teams to escalate complex issues, contribute to knowledge sharing, and help improve support processes and tooling. Your work will directly impact customer satisfaction and trust in the platform.

What You Will Do

Customer and Application Support

Provide timely, accurate support to customers via Zendesk, managing tickets through their full lifecycle
Diagnose and resolve application and platform issues across a range of technical scenarios
Communicate clearly with customers, keeping them informed of progress and outcomes

Technical Troubleshooting and Escalation

Investigate issues related to Azure-hosted SaaS applications and supporting services
Troubleshoot integrations and incidents involving RESTful APIs
Work with Engineering and Product teams to escalate, reproduce, and resolve complex issues

Knowledge Management and Continuous Improvement

Create, maintain, and improve knowledge base articles and internal documentation using KCS principles
Stay current on new platform features, Azure capabilities, and support best practices
Identify recurring issues and contribute to improvements in support processes and tooling

Internal Support Collaboration

Provide local, hands-on support for internal IT needs when required, including hardware support
Act as cover for the global internal IT team where needed

What You Will Bring

At least 2 years of experience in an application or technical support role

Strong problem-solving and analytical skills, with the ability to communicate clearly with both technical and non-technical audiences

Hands-on experience supporting cloud-based applications, particularly in Microsoft Azure environments

Working knowledge of Microsoft 365, SharePoint, and Entra ID (Azure AD) administration

Experience investigating and troubleshooting application support incidents involving RESTful APIs

Solid understanding of Windows Server, SQL Server, and IIS

Experience working in an ITIL-aligned service desk environment; ITIL Foundation certification is a plus

Why Orbus

Headquartered in London, Orbus Software serves clients across finance, healthcare, government, and technology, with a strong and growing presence in North America, Europe, and Asia.

In 2024 and 2025, we were named a Leader in the Gartner® Magic Quadrant™ for Enterprise Architecture Tools.

If you are curious, motivated, and ready to grow with a team that values clarity, collaboration, and purpose, we would love to meet you.

Perks & Benefits

We believe great people do their best work when they’re supported, trusted, and treated like adults.

Our benefits are designed to fuel performance, protect wellbeing, and give you the freedom to thrive in and out of work, wherever you are in the world.

Generous time off: Everyone gets at least 25 days of paid annual leave. Rest is not a reward. It is a prerequisite for high performance.

Future-focused support: We offer retirement and insurance plans tailored by region, including health, life, and disability coverage.

Flexibility that works: Our hybrid model gives you the best of both worlds. You’ll spend 2 to 3 days a week collaborating in our city-centre hubs in London, New York, Katowice or Sydney, with the rest of the week working where you do your best thinking.

Support for every life stage: Whether you’re raising a family, caring for a loved one, or planning what’s next, we provide flexible schedules, paid family leave, and resources to help you balance work and life with confidence.

We don’t believe in perks for show. Everything we offer is built to help you grow, stay well, and do meaningful work over the long term.